Returns & Exchanges

At Oliver Brown, London, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, you may return or exchange your items within 14 days of receipt, provided they are in their original, unworn condition with all tags attached.

Return Process

• 1.
  Initiate Your Return

  Log in to our online returns portal using your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and include the completed returns form provided in your delivery.

• 3.
  Ship to Our Warehouse

  Affix the prepaid shipping label to your package and drop it off at your nearest authorized courier location or post office.

• 4.
  Quality Check and Refund

  Once our specialists have inspected the returned goods, your refund or exchange will be processed within 5 to 7 business days.